How to whitelist in EarthLink webmail

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When an email is flagged as spam by spamBlocker it is sent to the Known Spam folder. While this process works very well for the vast majority of spam, it is possible to occasionally have a legitimate email get flagged as spam.

To prevent desired email messages from being sent to the spam folder, you can select the This is NOT Spam button when viewing the email message or you can add the email sender to your address book.

Mark email message as NOT spam

The EarthLink webemail SpamBlocker works on a reputation-based system. When you use the This is NOT Spam and the (This is) Spam buttons in Web Mail to report spam, it raises or lowers the sender’s reputation in spamBlocker. If a legitimate email is coming from a known spam source, you many need to go through this process several times to build up enough of a reputation to override the others who have said this message is coming from a known spam source.

  1. Go to EarthLink webmail and login with your email address and password
  2. Click on the Known Spam link on the left of the page under spamBlocker
  3. Tap the box to place a check mark next to the message you want to mark as “not spam”
  4. Select the This is NOT Spam button to move the message to your Inbox
    Example of EarthLink actions

Add sender to your address book

Unless you’ve modified your default spamBlocker settings, adding an email address to your EarthLink webmail address book will help prevent email messages from that sender being marked as spam.

  1. Go to EarthLink webmail and login with your email address and password
  2. Select Address Book
  3. Select New Contact
  4. Enter details for the contact including the sender email address
  5. Select the Save button

Photo by NASA on Unsplash

3 replies on “How to whitelist in EarthLink webmail”

Zoom gave me a list of addresses to whitelist on Earthlink because their login emails to me were not received by earthlink. Where do I whitelist those addresses? They are not in Known Spam or in my Suspect mail.

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