How to white list in Hevanet Webmail

Spam filtering is an excellent tool many email providers use to help manage the massive flow of unwanted email messages sent every day. Most of the time, this process happens silently behind the scenes, but sometimes the process becomes very apparent when you don’t receive a message you expect or want to receive. To stop you from getting unwanted emails, and to help protect you against malicious emails, Hevanet Webmail has various spam-fighting tools. Here we cover the things you can do in your Hevanet Webmail account to mark a sender as not spam or add them to an allowed senders list.

Mark an email as not spam

Hevanet Webmail’s spam (junk) filters may occasionally send legitimate email into your spam folder, which may be because other users have marked similar emails as spam. If you seem to be missing emails or you haven’t got an email you were expecting, check the Spam folder first. You should regularly check your Spam folder as sometimes emails you’re expecting may end up there. If they do:

1. Log in to Hevanet Webmail from a computer
2. Select the Spam folder from the left
3. Select the desired message
4. Select the Not spam button at the top

Doing this tells Hevanet Webmail that you want to receive email from that sender and it will help train the spam filtering system. Marking a message as “Not spam” won’t necessarily guarantee that future email messages from that sender will be put into your Inbox. To improve the automatic filtering, you can also add the sender’s email address to your allowed senders list.

Using the Allowed Senders list

The Hevanet Webmail spam filters may occasionally put a legitimate email into your spam folder, which may be because other users have marked similar emails as spam. If you seem to be missing emails, or didn’t receive an email you were expecting, check the Spam folder first. Once you’ve done that, you can also add that sender to your allowed senders list. This lists helps make sure that emails you wish to receive are never put into your Spam.

1. Log in to Hevanet Webmail from a computer
2. Select Settings
3. Select Spam Settings
4. Enter the email address of the sender you want to allow in the text field (one per line)
5. Select Save

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