Is important email accidentally ending up in your Optimum junk folder? Don’t worry! This guide will walk you through how to manage your safe sender list and rescue legitimate emails from the junk folder, ensuring you never miss an important message.
Using the Safe Sender List
The safe sender list lets you designate specific email addresses or domains as trusted. Emails from these sources will generally bypass the spam filter and land directly in your inbox. If a trusted email does end up in your Junk folder, follow these steps to mark it as a safe sender using Optimum webmail:
- Locate the Email: Go to the Junk folder in your Optimum webmail.
- Mark as Safe: Select the email you want to rescue and choose the mark as safe sender option. The exact wording may vary slightly depending on your webmail interface.
After completing these steps, all future emails from that sender should arrive in your inbox.
Fix Emails Incorrectly Labeled as Spam
Sometimes, legitimate emails are mistakenly flagged as spam. Here’s how to rescue them and ensure they appear in your inbox going forward:
- Access your Optimum email
- Under My Account select Junk.
- Check the box next to each email you want to mark as not junk.
- From the top menu, click on the More button
- Mark as Not Junk and select Yes at the confirmation
By actively managing your safe sender list and unmarking legitimate emails, you can significantly improve your Optimum email experience and ensure you never miss important communications.
Guide Feedback
Did this guide help you manage your junk folder in Optimum Email? Leave a comment below to let us know! We strive to keep our guides accurate, but interfaces can change. If you encountered different steps in your Optimum email account, please share your experience. Your feedback helps us keep this guide up-to-date!