How to whitelist in Shaw Webmail

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To keep important email messages out of your Shaw spam folder, you can adjust the setting that controls how all spam is handled or create a filter to prevent messages from specific senders going into the spam folder. If a desired email message is already in your spam/junk folder, you can use an option to mark that message as “not spam” which moves the message to your inbox.

There are several ways to prevent messages going to spam using Shaw Webmail:

  • Add sender to Trusted Addresses / Domains
  • Change spam filter setting
  • Create a filter

Add to Trusted Addresses

Possibly the easiest option, and the one to try first, is to add the email address or the domain (e.g. contoso.com) of the sender to your Shaw Webmail trusted addresses list.

  1. Go to Shaw Webmail in your web browser
  2. Select Preferences in the toolbar at the top of your Inbox
  3. Select Trusted Addresses from the menu on the left side of the screen
  4. In the first field that appears under Trusted Addresses / Domains enter the email address or domain you want to add
  5. Select Add
  6. Select Save
Screen shot of Shaw webmail trusted addresses setting

Create a filter

Filters allow you to set rules to control how specific email messages are handled. Using filters you can specific senders whose messages will not be sent to your spam folder.

  1. Go to Shaw Webmail in your web browser
  2. Log in using your Shaw email address and password
  3. Select Preferences and then Filters
  4. Select Incoming Message Filters
  5. Select Create Filter. The Add Filter window will open.
  6. Enter a name for the filter
  7. In the first drop down list, select Any
  8. In the second drop down list, select From
  9. In the middle drop down list, select matches exactly
    (note: if you want to whitelist a whole domain, select contains)
  10. In the blank field to the right, enter the email address of the sender you want to whitelist
  11. If you have more than one email address to whitelist, select the + button and go back to step #8.
  12. Under the Perform the following actions heading, select Keep in inbox
  13. Select OK

Change spam filter setting

This option should be used if you’re finding a lot of legitimate messages are going to your spam folder instead of just a few specific senders’ messages. Changing this option to prevent messages from going to spam will make all the spam messages go to your inbox instead, so if you get a lot of spam, this option could really clutter your inbox.

  1. Go to Shaw Webmail in your web browser
  2. Log in using your Shaw email and password
  3. Select Preferences in the toolbar at the top of your Inbox
  4. Select Spam from the menu on the left side of the screen
  5. Choose this setting to have suspected spam left in your inbox:
    Label messages as spam and leaving them in your inbox
  6. Select Save
Screen shot showing the spam mail options available

If you find too much spam is staying in your inbox, you can always change this setting back.

Photo by Denisse Leon on Unsplash

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